If something goes wrong

You need helpCopy Anchor Link

1. If you can phone for help, do that.
2. If the SOS button is on your map, press and hold it for 3 seconds. See Send an SOS.
3. Use the SOS chat to say what's wrong, if you can.

The official page says medical officials patrol the route on all five days, with medics in cars along the route.

No signalCopy Anchor Link

“No signal. Your SOS is saved and will send as soon as the phone has signal.”

It sends when you reach signal, and it says when and where you pressed it. It can't reach anyone before then, so if you can move safely towards signal or the next race village, weigh that up. Don't wait on the app if you need help now.

You pressed SOS by mistakeCopy Anchor Link

The app has no cancel. Tell operators straight away, in the SOS chat or by phone.

You've gone off courseCopy Anchor Link

Nothing changes on your phone. Race control sees you as off the course, and you may drop off the public map until you're back near it.

Your phone is dyingCopy Anchor Link

• Switch to Lite in the Tracking panel.
• Charge at a race village if you can.
• A flat phone stops tracking. It starts again when the phone is back on, if you're still signed in.

The app asks you to sign inCopy Anchor Link

If you joined with a code, you can join again with it until the event ends. You'll see “Your session for the event has ended. If the event is still on, join it again with its code.”

If your login doesn't work, ask race control or the organiser. See also Troubleshooting.