3Trax Help

SOS alerts

What you see when someone raises an SOS, and what to do.

ForAnyone on duty

When someone holds the SOS button in the Node app, a red bar appears across the top of every page in Orbit. It says who raised the SOS and when.

Respond to an SOS

  1. Click Open chat on the red bar. The SOS chat holds the person's location and any message they sent.
  2. Reply in the chat, and phone the person or call for help as your procedure says.
  3. If you have Dispatch, click Dispatch on a location message to send a node there.

How the bar behaves

  • It stays until you close it. It never times out.
  • Closing it with the X only hides it for you. Other people still see it.
  • If the same person raises another SOS, the bar comes back.
  • Orbit has no step for marking an SOS as dealt with. Agree in your team who is handling it, and say so in the chat.

Notifications

Zone alerts, invites and requests across your groups.

Add and manage nodes

Create nodes, get people signed in, and import many at once.

On this page

Respond to an SOSHow the bar behaves